Support topic

Payment succeeded, but I don't see my guides

The bank or UPI app showed a successful payment, but the order looks pending.

1. Refresh My account → Purchases & deliveries — the gateway can take a minute to confirm the payment.
2. If the order still shows "pending" after 10 minutes, the gateway's confirmation may have been delayed. Nothing is lost; the order is tracked.
3. Check your bank or UPI statement. If money was debited, the payment can still be reconciled automatically within 24 hours.
4. If the order shows "paid" but links don't work, go straight to the contact form with your order reference.