Support topic

My UPI payment failed or money was deducted twice

The UPI app showed a failure — or a debit — but checkout didn't complete.

1. This is common: if UPI shows "debited" but the app later says "failed", your bank reverses the amount automatically, usually within 5–7 working days. No action is needed on our side.
2. Check the order status in My account. A payment that actually went through will show "paid".
3. If the order is still pending and the money was debited, wait for the automatic reversal or the delayed confirmation.
4. Still stuck after 48 hours? Contact us with your order reference and a screenshot of the bank entry, and we'll trace the payment with the gateway.